Version 2026.11, effective 8 November 2026. Earlier versions are listed at the end of this page.
ENForms is an online forms service operated by CelestiNet (Pty) Ltd. By using this website and service, you agree to these terms and conditions.
The service
ENForms is an online forms portal. Account holders ("you") sign in to create and send form requests and emails to recipients, who complete and submit those forms. Personal information may be entered into forms by you and by your recipients. These terms govern your use of that service.
Licence
We grant you a limited licence to use this website and service.
Account responsibility
You are responsible for keeping your account credentials confidential, and for all activity under your account. This includes the mail-server (SMTP) details you enter to send email, and any keys for the client interface (API) that you create or share. You must notify us promptly of any unauthorised use of your account or keys.
Acceptable use
You may only use ENForms for lawful purposes. You must not use the service to collect, store or distribute information unlawfully, to send unsolicited communications, or to upload malicious or infringing content. You are responsible for the content of the forms and emails you create, and for ensuring that any information you request from recipients is collected lawfully and for a legitimate purpose. Take particular care where forms request sensitive personal information (such as health information, identity numbers, financial details, or information relating to children), and make sure you have a lawful basis to collect it.
Sending email
- Emails you send through ENForms go out from your own email address and mail server. You are responsible for their content and for having the right to send them to each recipient.
- Where an email is direct marketing, you must comply with section 69 of POPIA and other applicable law, including obtaining consent where required and honouring requests to stop receiving email.
- ENForms keeps a copy of each email as it was sent, as a record for you (see our Privacy Policy).
Bulk email
- Bulk email is sent in batches over time, within sending limits we set for your account, so that it is not treated as spam. We may change these limits.
- A bulk send that takes your account over the volume we allow without approval in 24 hours waits until we approve it. We may approve, delay or refuse a bulk send, and will tell you why when we refuse one. If you change the email template of an approved send, it waits for approval again.
- We may pause or stop sending where we believe it harms the delivery of email for the service or its users.
Links in your emails and link-click tracking
- You must not include links to websites that are unsafe, deceptive or unlawful, such as phishing or malware sites.
- When you switch on link-click tracking, the links in your emails lead through ENForms' website address. We may check those links with third-party safety services. We may also block any link, at any time and without notice, that we believe is unsafe or harmful to the service. A blocked link no longer leads to its address, and an email that contains it is not sent until you take the link out.
- If you use link-click tracking, you are responsible for telling your recipients, for example in your own privacy notice, and for using the information lawfully.
- Click counts are an indication, not an exact measure: company mail servers check links automatically, and an email may be forwarded or copied to others.
Acknowledgements
The "I acknowledge" button records that a recipient pressed it, with the statement, time and technical details shown in our Privacy Policy. You are responsible for the wording of the statement and of what is being acknowledged. ENForms provides the record; we do not give legal advice on its effect.
Client interface (API) and AI features
- The client interface gives whoever holds a key access to the client groups it was created for. Keep keys secret, and withdraw a key that may have been exposed.
- If you connect an AI service, you choose it and are responsible for sending your clients' information to it. AI suggestions may be wrong: review them before relying on them.
Your data and data protection roles
You determine what personal information is collected through the forms and emails you create, and why. For that information you are the responsible party (data controller), and ENForms acts as the operator (data processor) that processes it on your behalf, in accordance with your instructions and these terms. You are responsible for having a lawful basis for the collection, for providing any required privacy notice to your recipients (including that you use link-click tracking, acknowledgements or AI features, where you do), and for obtaining any consent they are entitled to. You agree to comply with the Protection of Personal Information Act (POPIA) and any other applicable data protection laws in respect of the information you collect. Where a recipient exercises a data protection right (such as access, correction or deletion) in relation to information they submitted to you, you are responsible for handling that request as the controller, and we will provide reasonable assistance.
Ownership of your data
As between you and us, you retain ownership of and responsibility for the form and email content you create and the responses submitted to you. We do not claim ownership of that data and will only access or process it as needed to provide, maintain and secure the service, or as required by law. Our retention and handling of this data is described in our Privacy Policy.
Breach
We may cancel your licence if you breach any of these terms.
Termination
We may terminate or suspend your access to the website at any time, without notice, for conduct that violates these terms, including sending unsafe links or abusing email sending. You can also terminate your account at any time. Please refer to our Privacy Policy for data retention after account termination.
Framing
You may not frame this website. You may link to it.
Capacity
You agree to the terms on the basis that you have the capacity to visit this website. If you use ENForms on behalf of an organisation, you confirm that you are authorised to accept these terms on its behalf.
Ownership
We (or our third-party licensors) own all rights in this website and the ENForms service itself. This does not affect your ownership of your own form data as set out above.
Trademarks
All our trademarks are our property and you may not use them without our permission. All other trademarks are their respective owners' property.
Restrictions
You may not change, hire out, reverse engineer or copy this website or the service without our permission.
Own risk
You use this website at your own risk, and we make no warranties about it. We have prepared the content of this website with the utmost care to ensure that it is accurate. However, we do not warrant that this website is current, complete or accurate. If you notice any inaccuracies, please contact us and we will correct them as soon as possible.
Third-party content and services
Our website may contain links to the websites (or content) of others. We are not responsible for what they do. The service also relies on third-party services (such as hosting, payment processing, Google reCAPTCHA and Google Web Risk), and on the mail server and any AI service that you choose yourself. We are not responsible for their availability. If you want us to link from this website to your website, please contact us.
Privacy and data protection
By using this website, you agree to our Privacy Policy, which governs the collection and use of personal information through the service. We respect your privacy and will only collect and process personal data as necessary to operate the service.
Indemnity
You indemnify us against any liability related to your use of this website or service, including any claim arising from the information you collect from recipients, the emails and links you send, or your failure to comply with applicable data protection or electronic communications laws.
Damages
We are not responsible for any direct or indirect damages given the purpose of this website.
Force majeure
We shall not be held liable for any failure or delay in performance of our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, technical failures or governmental actions.
Governing law and dispute resolution
These terms shall be governed by the laws of the Republic of South Africa. If any provision of these terms is held to be invalid or unenforceable under the laws of your jurisdiction, the remaining provisions will continue to be valid and enforceable. Any disputes arising out of or in connection with these terms will be resolved in accordance with South African law, and you consent to the exclusive jurisdiction of the courts in South Africa.
Changes to terms
We may update these terms from time to time. We will notify users of any material changes by email or through a prominent notice on our website. Continued use of the service after such notice constitutes acceptance of the new terms.
Refund or cancellation policy
Refunds or cancellations are assessed case by case, depending on the circumstances of the request. We aim to handle all refund requests fairly and promptly. If you wish to request a refund or cancellation, please contact us with the relevant details, and we will evaluate your request in accordance with our policies.
Version history
We keep every earlier version of this Terms of Use. To see the version that applied on a particular date, please contact us.
| Version | Effective | What changed |
|---|---|---|
| 2026.11 | 8 November 2026 | Sending email from your own mail server; bulk email limits and approval; links in your emails, link-click tracking and blocked links; acknowledgements; client interface (API) and AI features; version history. |
| Earlier | Before November 2026 | The terms without a version number. |